NICE inContact Contact Center

And pay-as-you-go helps you control costs. VCC for Government is based on the NICE+inContact CXone cloud, which is FedRAMP Authorized at the Moderate impact level.We provide integrated solution support with the right expertise and consultative approach to customizing platforms to fit your agency's mission and requirements. Bottom line—we provide you with single accountability—one Verizon team with consultants, engineers, and support resources.20+ years of hosted contact center experience.200+ professional services consultants.Broad portfolio and scale to support your global business.Verizon named inContact Top Carrier Award in 2016. Value Added Services from VerizonVerizon provides you with a world-class platform from NICE+ inContact and surrounds it with traditional services the public sector has enjoyed. Speak to a Verizon collaboration expertWe have the expertise to help government agencies of all sizes take on their greatest challenges. Let us show you how Verizon and Cisco collaboration solutions can transform your government agency into a workplace of the future.FedRAMP hotline: 1-877-297-7816

Recording and MonitoringCRM IntegrationWorkforce ManagementReal-time ReportingPricing:Mitel offers custom pricing depending on the specific needs of the business.6. NICE inContact CXoneDescription: NICE inContact CXone is a robust cloud-based contact center platform that offers omnichannel routing, workforce optimization, analytics, and AI-powered automation, making it a top-tier solution for customer service.Features:Omnichannel RoutingWorkforce OptimizationAnalyticsAI Automation and Self-ServiceReal-time and Historical ReportingCRM IntegrationsPricing:NICE inContact offers custom pricing based on the needs of the business, starts at $100/month.7. RingCentral Contact CenterDescription: RingCentral Contact Center is a cloud-based solution packed with features such as automatic call distribution, interactive voice response, and integrated CRM, ensuring seamless customer interactions.Features:Automatic Call Distribution (ACD)Interactive Voice Response (IVR)CRM IntegrationReal-time Reporting and AnalyticsOmnichannel CommunicationWorkforce ManagementPricing:RingCentral offers custom pricing based on the specific needs of the business.8. Zendesk TalkDescription: Zendesk Talk is a cloud-based call center software that integrates with the Zendesk customer support platform, focusing on improving customer service through efficient call routing, IVR, call recording, and analytics.Features:Call Recording and MonitoringIVR and Automatic Call DistributionVoice Mail and CallbackReal-time AnalyticsIntegration with Zendesk SupportPricing:Zendesk Talk starts at $49/month for Suite Team.Suite Growth – $79/ monthSuite Professional – $99/ monthSuite Enterprises – $150/ month9. Aspect ViaAspect Via is a cloud-based contact center solution that provides omnichannel customer engagement, workforce optimization, and analytics for improved customer experiences.Features:Omnichannel Customer EngagementWorkforce OptimizationSelf-Service IVRPredictive DialingCRM IntegrationsReal-time Reporting and AnalyticsPricing:Aspect Via offers custom pricing based on the specific needs of the business.10. Amazon ConnectDescription: Amazon Connect is an AWS cloud-based contact center service that enables businesses to deliver exceptional omnichannel customer experiences. It is scalable and cost-effective, offering features like automatic call distribution, interactive voice response, and real-time analytics.Features:Automatic Call Distribution (ACD)Interactive Voice Response (IVR)Real-time and Historical AnalyticsScalabilityIntegration with AWS servicesContact flows for personalized customer experiencesPricing:Amazon Connect follows a pay-as-you-go pricing model based on usage, with no upfront costs or long-term commitments.What to Look for in a Phone System?When choosing a phone system for your business or organization, it’s important to consider various factors to ensure that the system meets your communication needs and enhances efficiency. Here’s what to look for in a phone system:Scalability: As your business grows, your communication needs will change. Look for a phone system that can easily scale up or down to accommodate changes in the number of users and call volume.Reliability and Quality: Ensure that the phone system provides high-quality voice communication without disruptions. Check the provider’s reputation and ask for uptime guarantees to ensure your

At RingCentral, we provide best-in-class cloud communication solutions for today’s modern enterprise. Our sweet spot is businesses with 50+ employees, and our customers have been telling us that though they love our unified communications suite, they wish we had a robust contact center offering as well. And now we do!I’m excited to announce RingCentral Contact Center, a product formed out of our new partnership with inContact that will bring an all-inclusive contact center offering, integrated with the award-winning RingCentral Office solution, directly to RingCentral customers.I’ve been working with inContact for a long time, dating all the way back to my time as a developer at Salesforce 10 years ago, and I remember thinking even the very first time I saw their product that it was the best. Fast forward 10 years later and the market has validated it: inContact is the undisputed leader in cloud contact center. They have the most agents and the most revenue of any cloud contact center player, and their product speaks for itself. In fact we at RingCentral have been using inContact for 4 years with our nearly 500 agents spread across offices in Manila, London, Denver, and our CA headquarters. Suffice it to say that we know inContact and it’s served us well.Now we’re offering that same great technology to our customers. We’re not just selling the product though, we’re integrating our networks together, running private fiber lines directly between our data centers. We’re effectively becoming extensions of each others’ clouds — something that RingCentral would only do with a cloud like inContact’s that is as secure and PCI and HIPAA compliant as RingCentral’s cloud is. This means that our customers will see RingCentral Contact Center as a seamless part of their unified communications service, with extension dialing and messaging across the entire enterprise,

In today’s hybrid work environments, security and interoperability need to be proactively managed, assuring that employees can work from anywhere by securely connecting to different networks (and different network elements from a variety of vendors). Ribbon Session Border Controllers (SBCs) are designed and tested to provide the most robust SIP security and interoperability, regardless of location or deployment environment. Ribbon offers cloud-based security solutions, virtualized SBC software, and traditional hardware appliances.Ribbon's solutions are tested with Microsoft Teams Direct Routing, Zoom Phone BYOC, Ring Central, Webex Local Gateway solutions, Google Voice SIP Link as well as many other cloud-based unified communications platforms. They are also tested with popular cloud-based contact centers from Genesys, Five9, Nice InContact, and more. Ribbon also has the benefit of hundreds of thousands of existing deployments worldwide, meaning our solutions are deployed with Avaya, Asterisk, Mitel, Cisco, Avaya, and countless other brands of PBXs and contact centers. Ribbon has solutions deployed in every size organization, from neighborhood small businesses to the most security-conscious global financial institutions. The breadth of Ribbon's portfolio makes it ideal for multi-site businesses; we can combine together our largest carrier-grade solutions for large campuses with our cost-effective solutions for branch offices. Ribbon solutions create a secure "communications superhighway" to integrate different brands and generations of communications solutions.Detailed information on Ribbon's SBC choices can be found on each product page including common deployment options such as: Migrating from a PBX to cloud-based collaboration services such as Teams, Zoom, Ring Central, and more Migrating to cloud-based contact center solutions such as Genesys, Five9, Nice InContact, and more Public Cloud and cloud-native deployments Simplifying legacy device connectivity (analog phones, elevator phones, door phones, etc.) Discover why you need a session border controller in your network. Distributed Edge & Small to Medium Enterprises Ribbon’s portfolio of enterprise session border controllers (eSBC) are designed to enable enterprises to deploy unified communications and contact centers with a high degree of security and quality. The Ribbon enterprise SBC portfolio offers full-fledged service demarcation devices and protects your network against malicious attacks such as denial of service and toll fraud. SBC

A long legacy of serving the government and protecting personal data and privacy. In fact, the rigorous security of VCC for Government earned it FedRAMP Authorized**, a universal standard for government cloud-based applications. Designed for Government Dedicated infrastructure is designed for US agencies and standardized FedRAMP security parameters. Data Protection FIPS 140-2-compliant, end-to-end data encryption as well as user role configurations helps personal and agency data stay protected. Reviews and Audits FedRAMP authorization means regular third party audits, continuous scanning for vulnerabilities, and monthly security reviews. **Verizon’s Virtual Contact Center for Government is built on the NICE inContact FedRAMP Authorized CXone Customer Experience Platform. AdaptiveRapidly scale up, down, or across departments with flexible technology to meet the needs of contact center teams of any size. Meanwhile, gain insight from present performance with interactive reporting that helps guide more agile resource-planning and decision-making.Informed DecisionsStandard or custom, historical or current, the VCC for Government analytics provide direct data access that informs changes at any level.On-demand ScalabilityOur pay-per-seat structure allows you to quickly and affordably deploy the services or capabilities that fit what you need.Call Volume ManagementVCC for Government manages call volume spikes, so you can effortlessly adapt to national events or fluctuating seasonal demands. EffectiveArmed with the right user data, reliable engagement tools, and performance feedback, call center agents can more effectively reach citizens or federal employees and respond to their dynamic needs, driving to greater productivity and user satisfaction.Agent EngagementAccess to the latest technology and tools helps you attract and retain