Backline secure messaging

Author: s | 2025-04-24

Telehealth, Secure Messaging, and MorePowered by Backline. Backline is an award-winning clinical communication and secure messaging platform that connects all of the stakeholders in About Backline. Backline is a messaging platform for health systems that goes beyond secure texting. Backline minimizes alert fatigue by enabling senders to target a message only to team

Backline Secure Mobile Messaging for Healthcare

Backline is an award-winning clinical communication platform that gives healthcare providers, patients, caregivers, and external clinicians a simple, secure way to share health information in real-time.Start telehealth visits and remote assessments with patients on-demand. Collaborate with the care team via secure chat. Send and receive HIPAA-compliant messages, images, files, forms, notifications, reminders, and more – all from your phone or mobile device!Backline streamlines communication across the care community including:Between Clinicians and Patients:- Start telehealth consultations and automatically document the encounter- Send secure messages to patients before procedures and follow-up after treatment- Contact patients with caller ID masking to maintain your privacyBetween Care Team Members:- Enable patient-centered group chats to connect all members of the care team- Expedite clinical workflows with automated notifications and alerts- Quickly distribute documents and gather e-signatures to save timeBetween Organizations:- Cross-org messaging connects siloed providers, health systems, and practices- Eliminate time-consuming phone calls and cumbersome faxing between facilities- Share summarized CCD documents with supporting clinicians like PCPsPlus, Backline can be tailored to meet your needs through our Solution Packages, including Backline for Case Management, EMS, Hospice, Behavioral Health, Pharmacy, Payors, and more.Download Backline to get started!More about Backline for Telehealth:Backline makes telehealth quick and easy.Through Backline, clinicians can initiate video chat sessions and secure text threads to share information with patients at home in real-time.You get unlimited use with an annual subscription vs. other offerings that charge a fee for each session which often discourages use for many types of patient visits.There’s no registration process for patients or app for them to download. A simple text from the provider using Backline goes straight to the patient’s mobile phone to initiate a secure, HIPAA-compliant virtual visit.Our video chat is automatically dated and time-stamped from the start and end of the call. Providers can take this information and add their CPT codes for reimbursement; it is that easy.Backline is an easy-to-use clinical communication platform with care collaboration features you won’t find in other telemedicine offerings.Not only can you do virtual visits, but streamline the communication and documentation surrounding them.With secure texting, file sharing, and integration with eForms platform built-in, Backline gives you everything you need to collaborate with patients now while giving you the tools to improve clinical communication between your staff, patients, family members, and external providers in the future.Download Backline to get started with telehealth today.

Introducing Backline Secure Messaging - YouTube

Smartphones are now ubiquitous in healthcare, used by well over 84% of clinicians. And when it comes to employing smartphones for clinical communications, nurses have been early adopters.Back in 2018, in Nursing Management, a manager complained that nursing staff were using text messages on their personal devices to communicate information about patients and their families, in spite of a no-texting policy. The manager was advised that smartphones use was impossible to prohibit, but could be made secure.Text messaging and securityAccording to the Canadian Medical Protective Association, there are strategies that minimize the legal risks in text messaging to maintain patient confidentiality. For example, the organization advises not to communicate personal health information with an unencrypted device over an unsecured network. Healthcare workers are also advised to create limited group texts to share clinical informationNurses continue to find texting convenientDespite no-texting policies and concerns from managers about security, nurses routinely use texting to communicate with physicians and each other.Health systems have responded by transitioning to secure text messaging platforms. Modern messaging systems use cloud-based servers to ensure HIPAA compliance. These platforms integrate with EHRs, pagers, and scheduling systems to automate and streamline existing workflows and their data.Better communication, better outcomesA recent study found that secure text messaging can reduce communication failures between nurses and physicians. In the study, a facility instituted secure text messaging “in response to anecdotal reports of unanswered pages from nurses to residents.” Researchers found about 15% of pages from nurses were going unanswered by residents. After secure text messaging was implemented, the facility saw a 59% reduction in communication failures.And a study in the International Journal of Health Informatics determined that secure text messaging by nurses and doctors is positively linked to patient survival. The researchers stated that for critically ill patients, messages from nurses asking physicians for assessments that included two or more vitals, or used SBAR (Situation, Background, Assessment, Recommendations) correlated with increased in-hospital survival.How Backline helps nurses communicate more effectivelyBackline features a secure virtual workspace that care team members access on their personal smartphones. Nurses use Backline to communicate directly with on-call physicians from

Backline Secure Mobile Messaging for Healthcare Teams

The country are using Backline to help “flatten the curve” of the pandemic. The platform can be implemented for each doctor in a hospital simultaneously, so entire health systems can go live with remote healthcare to achieve real-time collaboration between medical providers, pharmacies, and patients, as well as their families.“Our physicians are using Backline for telehealth visits so we can help patients avoid unnecessary exposure to coronavirus,” said Jackie Rice, VP and CIO at Frederick Health in Frederick, Md. “We were able to get started very quickly and we’ve gotten a lot of positive feedback from patients.”The hospital is also using Backline to help connect hospitalized patients with their families who can’t visit them during the pandemic. “If a patient doesn’t have access to their cell phone, we can provide a tablet and set up a video chat using Backline so their loved ones at home can see them, and even talk to the nurses or doctors in the room,” said Rice. “We’ve had some very touching stories and families are so grateful for the ability to have a video visit. For example, we were able to connect a daughter at home with her mother who was recovering from a stroke. We’ve had families at home gather around their phone, so they can all do a video visit with a patient.”Against the backdrop of the global pandemic, Backline offers patients online appointments with their own doctors who know their medical history and comorbidities, both important considerations when fighting COVID-19. In recognition of the critical role Backline can play to help physicians care for their patients, CareFirst BlueCross BlueShield (CareFirst) recently announced that it is partnering with the Maryland State Medical Society (MedChi) to provide small physician practices in Maryland with a year of complimentary access.“CareFirst continues to take action to. Telehealth, Secure Messaging, and MorePowered by Backline. Backline is an award-winning clinical communication and secure messaging platform that connects all of the stakeholders in

Nurses fuel the growth of secure text messaging - Backline

Today’s nursing shortage: How tech can help The staffing crisis Hospitals that were running on lean models of staffing are now facing new... Read more How hospitals are improving length of stay outcomes Reduced Length of Stay (LOS) is often used as an indicator of hospital efficiency, which can equate... Read more Telehealth Trends 2022 Telehealth growth and COVID-19 Telehealth has now joined the healthcare mainstream. Today, patients... Read more Hospital at Home: The basics Hospital at Home is a care model that has been in use for more than two decades, but the growth in... Read more Secure texting for healthcare: The basics What is secure text messaging? A secure text messaging platform employs smartphone apps to connect... Read more Error-free handoffs: Make sure patients don’t fall through the cracks Across the continuum of care a multitude of patient handoffs take place. At some teaching... Read more How health systems use Backline to manage response to COVID-19 variants As COVID-19 variants continue to disrupt healthcare, health systems are using the sophisticated... Read more What health systems can learn from tech giants Digital communication is transforming healthcare, but so far the transformation has been piecemeal.... Read more Improve clinician focus by managing alerts The digitization of healthcare has delivered more integrated care for patients and more efficient... Read more

Bringing security to BYOD - Backline

#Backline telehealth update# #Backline telehealth registration# “DrFirst is committed to working with the Medical Society of the District of Columbia to help prevent the spread of COVID-19.”Ībout the Medical Society of the District of Columbia (MSDC) Telehealth can play a critical role in helping to keep patients and healthcare providers safe,” said G. Healthcare providers use Backline’s HIPAA-compliant secure messaging and telehealth capability to confer with other clinicians. “We are partnering with DrFirst so that physician practices in our nation’s capital can implement telehealth right away, to help provide their patients with continuity of care and reduce the risk of exposure.”īackline is used to improve care collaboration in nearly every setting, including physician practices, hospitals, long-term care facilities, emergency medical services, hospices, and pharmacies. “It’s important that physicians have access to telehealth solutions that are quick and easy to implement, simple to use, and protect private health information,” said MSDC President J. Telemedicine allows clinicians to treat patients without exposing healthcare workers and other patients to the coronavirus. #Backline telehealth registration# Patients do not need to download an app, access a patient portal, or undergo a cumbersome registration process.Ĭongress, the White House, and public health experts point to the critical role of telehealth for patient care during the coronavirus pandemic. DrFirst is a pioneer in technology, support, and services that connect people at touchpoints of patient care.ĭrFirst’s Backline care collaboration platform includes a telehealth feature that allows physicians to initiate telehealth visits with patients in a secure manner that protects patients’ private health information. The Medical Society of the District of Columbia (MSDC) is the largest medical organization in the District of Columbia representing metropolitan Washington physicians. Washington, D.C., Ma– The Medical Society of the District of Columbia and DrFirst are collaborating to make telehealth technology available to physician practices, to help prevent the spread of COVID-19. Helping Your Patients Understand the Vaccines. Helping Your Practice Navigate COVID-19. Information for Physicians on Vaccines and Testing. Advertising & Sponsorship Opportunities. DC COVID Clinician Champions Program (DCCCP). Physician Resource Center: Thought Leadership. CGM PRACTICE PARTNER eliminates the need for Superbills allowing you to review and send charges with a few simple clicks. CGM PRACTICE PARTNER has multiple inbound and outbound interface options, including immunization and lab and radiology and orders, keeping your practice connected across the entire healthcare spectrum. CGM PRACTICE PARTNER’s integration with speech recognition and transcription functions combined with the Bright Note Technology make it quick and easy to complete documentation. CGM PRACTICE PARTNER’s Bright Note Technology allows for the automatic update of the whole chart when saving a note. CGM PRACTICE PARTNER is a highly configurable system allowing physicians and office staff to tailor the workflows and processes to their preferred style.It provides a host of innovative features to improve both office and clinical efficiency, while helping to improve quality of care. At work in thousands of practices nationwide, CGM PRACTICE PARTNER helps practices of all sizes and specialties improve their quality of care and their bottom-line productivity. CGM

Backline Mobile Messaging - Glinformatics Revamp

Analyze customer messaging on social media at scale to infer their sentiment toward your brand and identify relevant trends that will inform your strategy for responding to customer needs.7. Conduct keyword research.In today’s digital age, practically every customer journey starts with a Google search. Uncovering the search terms your customers use to find your brand and similar brands online can reveal much about your customers' needs. Not only does performing keyword research help you understand customer needs, but you can also optimize your website for SEO by targeting the keywords your customers use most.I performed extensive keyword research when setting up my backline rental business, and in doing so, I discovered a lot about my customers‘ needs. For example, most people weren’t just searching for “‘backline rental near me,” but instead, I discovered that customers’ needs were much more varied. Specifically, I was surprised by how many people needed to rent keyboard stands and drum thrones.By designing your processes with the above strategies in mind, you can uncover customer needs at all lifecycle stages. To delve deeper into the specifics of customer needs, consider conducting a customer needs analysis, which will help you tailor your products and services to meet customer expectations more effectively. What Is a Customer Needs Analysis? A customer needs analysis is used in product development and branding to provide an in-depth analysis of the customer to ensure that the product or message offers the benefits, attributes, and features needed to provide the customer with value. I follow these key steps when I set out to conduct a customer needs analysis:1. Run a customer needs analysis survey.Before you start analyzing customer needs, you need to gather information. I begin by running surveys to help determine my company’s position in the market and how we compare in meeting customer needs.Surveys may include questions about:Our brand and competitors. These questions seek to understand customers' perceptions of our brand and their associations with it.Product awareness. To gauge how familiar customers are with our offerings.Brand attitudes. To learn about customer sentiment.Here are some example questions that I might include:What are some. Telehealth, Secure Messaging, and MorePowered by Backline. Backline is an award-winning clinical communication and secure messaging platform that connects all of the stakeholders in