Xfinity authenticator

PC Guide is reader-supported. When you buy through links on our site, we may earn an affiliate commission. Read More Table of Contents How to soft reset your Xfinity router (Gateway) Log in to your Xfinity account Find the ‘Manage Internet' section Restart your modem How to hard reset Xfinity router Find the reset button Grab a non-metallic, thin object Press and hold the reset button Set up your Xfinity router again How to reset Xfinity modem/router without reset button Head over to a web browser Enter your IP address Sign in with your credentials Reset the router Configure settings What happens when you reset your Xfinity router? How to reset Xfinity router to factory settings? How to restart Xfinity router without app? Conclusion If you want to learn how to reset Xfinity router (that is, the Gateway), then we have you covered right here. Now, there are quite a few reasons why you might want to reset your Xfinity router or modem – network issues, error messages, no internet signal, and more. Depending on the issue that you are facing, you can either perform a soft reset for minor issues or go for the hard factory reset if it doesn't work. Thankfully, both kinds of resets only take about 10 minutes, and you will be able to solve minor issues with them. In this guide, we will walk you through the process of soft resetting and factory resetting your Xfinity router (with and without a reset button). How to soft reset your Xfinity router (Gateway) Performing a soft reset is quite easy, and it won't erase any of the settings. Usually, this resolves any minor issues that you might encounter. Head over to the official Xfinity website and log in with your credentials. Once you're logged in, locate the

Automatically when network settings are detected. The VPN toggle will remain as “Connected” and the Xfinity VPN will only establish a secure network tunnel when the device is connected to an unsecured WiFi network.Check location permissions on AndroidOn Android mobile devices, the Xfinity app requires location permissions set to Allow all the time to run in the background and detect networks changes. If location permissions aren’t granted to the Xfinity app, Advanced Security on the go won’t work as designed.Open the Settings app on your phone.Search for "Location."Scroll down to "App access to location."Scroll down to "Xfinity."Selec tAllow all the time.Tap the back arrow at the top.Close the Settings app.Disable Advanced Security on the goTo disable Advanced Security on the go:Open the Xfinity app.Tap Security.Tap Advanced Security tile.Tap the gear icon on the top right.Locate "Advanced Security on the go."Tap the toggle to disable Advanced Security on the go.Delete the Xfinity VPNTo remove the Xfinity VPN profile from your mobile device:Delete the Xfinity app from your device.Search for "Xfinity" in the Google Play Store or Apple App Store.Install the Xfinity app from the Google Play Store or Apple App Store.Note: This also disables Advanced Security on the go.​ ​​ ​​ ​​ ​​Additional Resources​​ ​

EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED BY COMCAST.Neither Xfinity nor any ticket venue or Rewards Partner shall have any responsibility or liability whatsoever for any property loss, damage, personal injury, or death, in connection with any Reward provided as part of the Program and/or any person's participation in any Reward event or related events. When a Member claims and/or uses a Reward or otherwise participates in the Program, the Member releases Xfinity, its parents, affiliates and subsidiaries, all Rewards Partners, and their officers, employees and agents from all claims, actions, causes of actions and damages, including without limitation, claims of personal injury, including death, property damage, and infringement of rights of publicity, arising out of the use of Rewards, or in connection with participation in Rewards events or the Program. Xfinity and Members agree to limit claims against each other for damages or other monetary relief to direct damages only. This limitation and waiver will apply regardless of the theory of liability. This limitation of liability also applies if a Member brings a claim against any Rewards Partner, to the extent Xfinity would be required to indemnify such company against any claims. Members agree that Xfinity is not responsible for problems caused by any Rewards Partner or an event venue, Member, others, or by any Force Majeure Event.8. These Terms incorporate and supplement the Comcast Agreement for Residential Services, Additional Xfinity Internet & Xfinity Voice Terms, and Comcast Xfinity Customer Privacy Notice, and in the event of a conflict with these Terms, the Comcast Agreement for Residential Services, Additional Xfinity Internet & Xfinity Voice Terms, and Comcast Xfinity Customer Privacy Notice shall control.Additional Information on the Program: To address any questions regarding the Program, visit Xfinity.com/Rewards

Xfinity Rewards ProgramGeneral Terms and ConditionsThe Xfinity Rewards Program ("Program") is a rewards program offered by Comcast Cable Communications Management, LLC ("Xfinity" or “Comcast”) that provides Members certain Rewards. These General Terms and Conditions and any additional terms associated with specific Rewards (collectively, “Terms”) apply to the Program. By participating in the Program, you (“you” or “your”) agree to these Terms.1. Eligibility. To be eligible for the Program you must:(a) Be a current Xfinity post-pay TV or Internet, or Wireline Voice residential customer with a current and active Xfinity account in good-standing (“Account”);(b) Be 18 years of age or older and a legal resident of one of the fifty (50) United States or the District of Columbia; and(c) Enroll in the Program by following the procedures under Section 2. Employees who receive Xfinity courtesy services are not eligible to participate in the Program with respect to the address at which they receive Xfinity courtesy services. Employees, officers, directors, agents and representatives of Xfinity and its affiliates who are eligible and enroll in the Program may not be eligible for all Rewards. The Program is limited to one (1) Account per customer/household and may not be transferred. If a Member has multiple Accounts, the Account with the Member’s longest Tenure shall be deemed to be the Program Account, but Rewards may be applied to the other Accounts. Customers who only receive Xfinity services through bulk or similar accounts, agreements, or arrangements through which services are paid by a third party, are not eligible to participate in the Program unless such customers have established individually billed Accounts and are purchasing a required service(s) under that Account. Members who redeem certain Rewards may be ineligible to redeem additional identified Rewards within specified periods. 2. Enrollment. To enroll in the Program, you must (1) visit the Program enrollment page on Xfinity X1 through your Xfinity television set top box or at Xfinity.com/Rewards via your web browser or through the Xfinity App, (2) login using your Xfinity credentials and (3) click to enroll in the Program. By clicking to enroll you are accepting the Program Terms. Eligible Xfinity customers who enroll in the Program are referred to herein as “Members” or a “Member”. The Program is for your personal use and may not be used for any business dealings or other commercial purpose.3. Program Tiers. There are four (4) tiers (“Tier(s)”) of membership in the Program: Silver, Gold, Platinum, and Diamond. Each Tier and Rewards made available for each Tier will correspond to the amount of time a Member’s Account remains continuously active and in good-standing, as determined by Xfinity in its sole discretion (that is your “Tenure”).(a) As your Tenure increases and you advance Tiers, you will be eligible for more Rewards.(b) Your initial Tenure will be determined by the date on which you established your current Account with Xfinity.(c) If all of your eligible Xfinity services are for any reason ended, you will not be eligible to receive Rewards. If you reinstate an

​ ​​Using Advanced Security on the Go​​ ​Advanced Security on the go:Is available to xFi Complete customers through the Xfinity app.Provides safe browsing and data protection to your mobile device whenever you’re connected to an unsecured WiFi network away from home.See below for step-by-step instructions on how to enable this feature and check the settings on your device.EligibilityAdvanced Security on the go is available to all xFi Complete customers. It can be enabled for:Android devices running Android 10 and up.iOS devices running iOS 14 and above (iPhone only).Note: iPads are not supported at this time.We recommend ensuring your device has the latest available operating system when using this feature. Check with your device manufacturer for directions on determining your device's current operating system and if there’s an update available.Enable Advanced Security on the goBefore you can turn on Advanced Security on the go for your device, you’ll need to enable Advanced Security on your home WiFi network.ON ANDROID DEVICESOpen the Xfinity app.Tap Security.Tap AdvancedSecurity tile.On the screen for “Advanced Security on the go,” tap I Agree.On the Location permissions pop-up, tap While using the app.The Xfinity app always requires location permissions. From the next screen, tap Allow in settings.Notes: For Advanced Security on the go to work on Android mobile devices, the Xfinity app requires location permissions set to Allow all the time.This allows it to run in the background and detect network changes.If location permissions aren’t granted to the Xfinity app, Advanced Security on the go won’t work as designed.Your location won’t be collected, used or shared by Comcast.Select Allow all the time for the Xfinity app.You’ll be asked to set up a VPN connection. Tap OK.Allow the installation of the Xfinity VPN profile..ON IOS DEVICES (IPHONE ONLY — IPADS NOT SUPPORTED AT THIS TIME)Open the Xfinity app.Tap Security.Tap AdvancedSecurity tile.On the screen for “Advanced Security on the go,” tap I Agree.When prompted to add VPN configurations for the Xfinity app, tap Allow.Allow the Xfinity VPN profile installation.Check VPN settingsON ANDROIDOpen the Settings app on your phone.Search for and scroll down to "VPN."Locate "Xfinity."Select the gear icon.You can now see the settings for the Xfinity VPN.Close the Settings app.ON IOS (IPHONE ONLY — IPADS NOT SUPPORTED AT THIS TIME)Open the Settings app on your phone.Scroll down and tap General.Scroll down and tap VPN.Verify the “Xfinity VPN” profile is installed.Note: Advanced Security on the go was designed to turn on

Available now, Xfinity is giving all its customers more entertainment to enjoy in the Xfinity Stream app with the addition of 20+ free ad-supported streaming TV (FAST) channels from Xumo Play, NBC and Sky. These channels are available to any Xfinity customer, regardless of whether they subscribe to Xfinity Video, at no extra cost.Upon signing into Stream, customers will see free TV shows and movies seamlessly integrated within the channel guide and elsewhere throughout the experience. This approach makes it easy for Xfinity customers to surf between any subscribed channels and free streaming (FAST) channels to find something to watch without having to toggle between apps.These new channels include NBC News NOW, Sky News, and 20+ Xumo-branded channels, offering customers a wide variety of news, movies and TV shows spanning genres such as comedy, crime TV, black cinema, lifestyle, reality TV, game shows, kids and more. Comcast plans to bring more free streaming channels to the Stream app in the future.For additional information on FAST Channels on Xfinity, please see here Viewing requires access to internet service and will count against your data plan. I am an Official Xfinity Employee.Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.Was your question answered? Please, mark a reply as the Accepted Answer.